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FAQs

Frequently Asked Questions

Orders & Shipping

Do you ship internationally?

Yes, we ship worldwide. Most international orders arrive within 7–14 business days, depending on location.

How much is shipping?

We offer flat-rate shipping within the U.S. and calculated rates for international destinations. Orders above a set amount qualify for free shipping.

Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking link via email so you can follow its journey.

How long does delivery take?

U.S. orders typically take 3–5 business days. International delivery usually takes 7–14 business days.

Do you offer express shipping options?

Yes, at checkout you’ll see expedited shipping options for faster delivery.

Can I change my shipping address after placing an order?

If your order hasn’t shipped yet, we can update your address. Please contact our support team as soon as possible.

Do you ship to P.O. boxes or APO/FPO addresses?

Yes, we ship to both P.O. boxes and military addresses.

How is my order packaged—will it arrive gift-ready?
Each item is carefully packaged and many come in gift-ready boxes or pouches, making them perfect to share as blessings.

Products & Heritage

What makes your scarves “heritage-inspired”?
Our scarves feature sacred geometry, Ethiopian crosses, and Byzantine motifs—designs rooted in centuries of Christian art and devotion
How do Blessing Bracelets differ from regular bracelets?
They are handwoven with prayer and faith symbols, meant to remind you of God’s love and protection daily.
Are your candles suitable for church use?
Yes, our Sanctus Candles are designed for both home and altar use, crafted to accompany prayer with reverence.
Are the rosaries and prayer beads handmade?
Yes, many are artisan-crafted with care and devotion, honoring traditional methods.
Do you use authentic incense and frankincense?
Yes, our incense and frankincense are sourced from traditional regions and chosen for their purity and sacred aroma.
Are your items ethically sourced and artisan-crafted?
Yes. We partner with artisans who work with respect for tradition, sustainability, and dignity.
Do your products come with a story card or explanation of their heritage?
Many of our items include a card or note that explains the inspiration, heritage, or prayer associated with the design.
Will new collections or designs be released seasonally?
Yes, we introduce seasonal and themed collections throughout the year, especially around Christmas, Easter, and Holy Week.

Returns & Customer Care

What is your return policy?
You may return unused items within 30 days for a refund or exchange, except for blessed or custom-made products.
How do I request an exchange for a different size or design?
Contact our support team with your order number, and we’ll guide you through the exchange process.
Can I return or exchange an item I received as a gift?
Yes, as long as it’s unused and within 30 days. We can offer store credit or an exchange.
Are there items that cannot be returned?
Yes, blessed items, personalized pieces, and digital/virtual products are final sale.
How long does it take to process a refund?
Refunds are typically processed within 5–7 business days after we receive the returned item.
Can I send a product as a gift with a personal message?
Yes, you can select “Send as a Blessing” at checkout and include a personalized message.
How do I contact customer support for help with my order?
You can reach us via our Contact Us page, by email, or by phone during business hours.
Do you offer discounts for bulk or church group purchases?
Yes, we provide special pricing for bulk and parish orders. Please contact us directly for details.